Check-In & Checkout


CHECK-IN is normally at 4:00 pm. If the villa is empty and we do not have any other guests checking out on your arrival day, you may check-in at any time. Please keep in mind that early check-in is always subject to availability and cannot be guaranteed.

When you arrive to your villa, you will be greeted by your villa manager who will assist with your check-in. A valid credit card + photo ID is required for the check-in.

A mandatory HOLD (pre-authorization charge) must be placed on your credit card to cover any incidentals, damages, etc., that may arise during your stay. For more information, please ask your villa coordinator prior to arrival. Otherwise, your villa manager will provide the information during the check-in process at the villa.

You’ll also receive a copy of the house rules to read through and sign along with the check-in document.

CHECKOUT is normally at 11:00 am. If there are no other guests checking in on your departure day, you may check out of the villa at any time – no later than 4:00 PM. Please keep in mind that a late checkout is always subject to availability and cannot be guaranteed.

On your departure day, your villa manager will assist with your checkout. Any outstanding balance must be paid at this time – cash or credit card. If you wish to leave a gratuity for the staff that has been taking care of you during your vacation, you may do so at the checkout.