VERY GOOD OVERALL; SOME HICCUPS * * * *
Carinne N. wrote…
Stayed December 2018
The property was gorgeous, the staff were incredibly warm, and Bianca (our on-site point of contact) went above and beyond to be accommodating. However, there were a few issues. First, we had some confusion about what needed to be paid in cash (and the extent of fees if it was not paid in cash), and as such we were scrambling to get sufficient cash on our last days. Further, there were some inaccuracies in the listing, most importantly that the jacuzzi was not heated (as advertised) which meant that the adults did not use the pool or jacuzzi as much as we had hoped. Apparently this is an issue in several villas, but I wish we had known before. Finally, we had some trouble with water pressure and temperature in the showers. Some were fine while in others, the water came out as a tepid trickle at best. This was fine for our group – we didn’t mind showering in a bathroom other than the one attached to a specific bedroom – but might be awkward for a group with different dynamics. In a villa at this price point, this was not an issue we anticipated. Overall, however, it was a great trip!
Manager’s response: Hi Carinne, thank you for your review and feedback. I just wanted to add a few comments for future guests: I apologize for the confusion about the payment of the golf carts that you mention and assume it must have been a misunderstanding in your party as we had informed you in advance that the golf carts had to be paid in cash. I am happy, though, that you were able to work it out. About the Jacuzzi not being heated, this is correct as the heater (unfortunately) just broke down when you were there. There is hot water in the showers is hot, but you just have to let the water run a little longer, however we have checked and fixed the issues with the pressure to make sure that everything works. Overall, I’m happy that you had a great trip and hope to see you back in Punta Cana soon! Best regards, Anders.
GREAT EXPERIENCE!!! * * * * *
Mabel B. wrote…
Stayed October 2018
We all had a great time, the staff was very helpful and nice. We will definitely repeat the stay.
BEAUTIFUL PROPERTY FELT LIKE OUR OWN PRIVATE RESORT * * * * *
Michael T. wrote…
Stayed December 2017
The property is feels like a resort,, 5 large rooms all with large private bathrooms, the outdoor sitting areas and dining area are beautiful, we felt like we in a botanical garden. Bianca the village manager was there for all our needs and the staff kept every need fulfilled. We were a family of 10 and we cant recommend the place enough!!!!