All reviews from VRBO www.vrbo.com/1181622
OVERALL, THE PROPERTY AND STAFF WERE EXCELLENT * * * * *
Matt L. wrote…
Stayed July 2018 / Submitted July 11, 2018:
From the beginning, Anders was extremely attentive and responded very quickly with any questions that I had. This gave me full confidence to rent from him. Janet then was very accommodating to make sure our plans were finalized before we arrived. She was very helpful with suggestions for excursions, etc. Once we arrived, Stig was very accommodating and willing to help with whatever we needed. And last but not least was Yeandi, who took amazing care for my family. She was always cheerful, friendly and always available, but never in the way. My only critique and its minor, is that Stig would often show up unannounced, and walk right into the house. I did appreciate his attention, but we felt at times that our privacy was invaded. Overall, I would rent again from Palmera as they were extremely professional and met all of our expectations.
Manager’s response: Hi Matt, thank you for your nice review of your stay at Villa Tortuga B14. I’m happy that you and your family enjoyed the villa and staff. I’m sorry to hear that you felt that your privacy was invaded at times, which is certainly not the idea with the service that we aim to provide, and I would like to apologize for that. Our villa managers do make daily rounds to their villas and may show up unannounced to make sure everything is okay and to tend to any issues, requests, etc. that our villa guests might have. As they are usually quite busy during the day and don’t work on any fixed schedule, it’s tough to have fixed hours or appointments for when they will be stopping by the villas as some/most guests also often don’t want that when they’re on vacation. However, I have addressed the matter with all of my villa managers to make sure this does not happen and that we take the extra precaution of ensuring that our guests’ privacy is respected. Thank you again for your comments as they are very important to us. Best regards, Anders