All reviews from VRBO www.vrbo.com/567930
GREAT CUSTOMER CARE BY JODI * * * * *
Ronald S. wrote…
Stayed August 2018 / Submitted September 21, 2018:
A group of my close friends and I stayed at this property. The location was great for our purpose. The customer service was excellent and accommodate any contract agreement misunderstanding fair. We had a big group and the place was quite big enough for all of our activities. The local neighbors were respectful and nice.
The only suggestion that We have is to add a pool table or some kind of daily in house games.
Also to add the electricity fee as part of the rental price.
Thanks to the two main character that we dealt with the most, Jodi and our house keeper. You ladies were great.
Hope to stay at your bigger beach front proper across from where we were staying soon!
MY STAY AT THE PENTHOUSE * * * * *
Donnie M. wrote…
Stayed July 2018 / Submitted August 9, 2018:
I’ve had the pleasure of staying at properties owned by this group for my 3rd trip to Punta Cana. Twice at the Penthouse and once at Villa Pandora. This property offers convenience to everything so I feel at home when I’m there. The staff has always been wonderful and the place is always clean. The beach is a 30 second walk from the penthouse so waking up to breath taking and relaxing views is wonderful. The property is well protected by security so you never have to worry about anything. I would definitely these place for a family stay or friends get away. If you need it the staff will provide you with every service to make your stay comfortable. I look forward to returning ASAP because I truly love the location and the staff. One again thank you guys for the excellent service.
GREAT LOCATION AND HELPFUL STAFF * * * *
Tim B. from Tuscaloosa, AL wrote…
Stayed July 2018 / Submitted July 22, 2018:
We had a great family time all staying together in this 6 bedroom property. A very different experience from a resort, but it is what we wanted and it turned out to be a real nice time. The property is nice but not luxury. AC units work most of the time but have trouble now and then. Occasionally, we had to wait for hot water to return. Cable for TV’s went out a couple of times. The rooftop area was wonderful to sit and relax in the mornings and evenings together. We were able to see the ocean and feel the breeze. Vivian and Flor were great and helped us feel cared for. A nice property for the price.
HAD A WONDERFUL TIME, THE STAFF WAS EXCELLENT. * * * * *
Sherril C. wrote…
Stayed June 2018 / Submitted June 20, 2018:
Viviana was so helpful and kind. The chef was amazing, every meal was delicious. Flor was wonderful, every room was very clean and comfortable. It was a wonderful vacation!
EXCEPTIONALLY BRILLIANT PLACE * * * * *
Ramesh P. wrote…
Stayed May 2018 / Submitted May 26, 2018:
Very nice place to stay
GREAT HOUSE! GREAT LOCATION! * * * * *
Anand S. wrote…
Stayed February 2018 / Submitted March 5, 2018:
Loved the house, the hospitality of the property manager. The house maid was very nice and made sure she kept the house clean.
Loved the location – it’s right next to the beach.
GREAT PLACE AND LOCATION! * * * *
Jill W. wrote…
Stayed February 2018 / Submitted March 4, 2018:
Great location and within walking distance to many restaurants and markets. We walked to breakfast, lunch and dinner any given day and didn’t have more than a 10-15 min walk.
Piero and Flor are wonderful. Always there and willing to help. We were determined to see DR outside the resort life and they helped with just that. Piero arranged rides and reservations when needed and had trusted people he would go through to ensure we had a great stay. He’d call ahead and would talk with restaurant managers to ensure superior service but even at the places we went to, you could tell you would get it regardless.
We had a few minor issues with house stuff but one call and it would be fixed same day.
Rooftop was great for all of us to sit and chill.
You can’t go wrong especially based on location and price.
6 BEDROOM ON THE BEACH * * * *
Sue T. from Barrington, Illinois wrote…
Stayed December 2017 / Submitted December 31, 2017:
We had a group of 12 stay at this 6 bedroom condo over Christmas. The location is great as it is practically on the beach. The biggest negative is that you have to pay for electricity and we did not get a picture of the meter at the beginning of the week, although we were promised one. It is just a risk as to what you will pay. The property manager Piero was a great help with all his restaurant recommendations, they were wonderful.
Manager’s response to Sue T.:
Hi Sue, Thank you for your review! We’re happy that you came to stay with us and enjoyed the Penthouse, location and service provided by our team. You are absolutely correct that the electricity is not included in the rental of this property. This is also mentioned on the listing, in the rental agreement that you signed and in our communication with you throughout the booking & planning process.
Normally, the property manager goes to check the meter upon arrival together with our guest(s) so that there is no confusion, and they note down the number together. I am not sure why this wasn’t done in your case, and I do apologize for that. He has informed me that he took a photo and promised to send to you, but for some reason the image was deleted on his phone.
We have already taken steps to prevent this from happening again in the future and apologize again for the inconvenience this may have caused you. The payment of the electricity should not be a “guessing game” nor seen as a “risk as to what you will pay”. This is not how we want to do business.
As you were initially informed by us during your booking process, guests should calculate on paying approx. US$ 10-15 per bedroom, per day for the electricity – all depending on how much you use e.g. the a/c which is the biggest consumer of electricity in the property. Your electricity bill came out to US$ 358.50 for a 7-night stay (divided by 6 bedrooms), which is only US$ 8.50 per bedroom per day. So, below the estimated cost which we advised you of before your arrival. But regardless of the cost, we’re very sorry that the property manager did not send you the photo of the meter as promised and assure you that this will not happen again in the future.
AMAZING PROPERTY AND STAFF * * * * *
Eran D. wrote…
Stayed December 2017 / Submitted December 19, 2017:
This was a dream location to spend a few days. The manager, Piero, is very attentive and understands what you may want and need for your vacation. The maid, Flor, does an amazing job cleaning the property. I highly recommend this penthouse! We will be back very soon!
EXCELLENT * * * * *
James S. wrote…
Stayed November 2017 / Submitted November 13, 2017:
The entire staff exceeded my expectations….
BEACHSIDE PARADISE * * * * *
Traci W. wrote…
Stayed October 2017 / Submitted October 30, 2017:
The villa was perfect for our girls trip! Flor, Axel and Piero were so amazing and extremely accommodating!
Quick walk to the beach, restaurants and stores made it very convenient!
The excursions that Bodil suggested and planned prior to arrival went off without flaw.
I would definitely recommend staying at this villa to friends!
PENTHOUSE – BAVARO, DR * * * *
Priscilla L. wrote…
Stayed August 2017 / Submitted August 21, 2017:
The property is very nice, but definitely a lot of stairs. The view of the beach is nice. Enjoyed the chef and the housekeeper; they are very hard working and nice.
EXCELLENT LOCATION, FLOR & PIERO ARE ROCK STARS * * * * *
Joe L. from Leesburg, VA wrote…
Stayed July 2017 / Submitted July 27, 2017:
Our extended family enjoyed 6 days at the house, and it was awesome. Flor (housekeeper) is a rock star, always keeping things organized & clean with a smile on her face. Piero was a superb concierge and helped out for organizing taxis & events/dinners; his turnaround time is remarkably quick. A few minor house issues, but Flor & Piero addressed them immediately. The AC averaged $75 per 24hr period. We did walk to the grocery stores to purchase food & drinks for our stay. We should have purchased more Dominican pesos since many places do not accept CC. The frig was fully stocked with soda, water & beer upon arrival. It is a safe area to walk around during the day to all the local stores & restaurants; no issues. We went to the pool two blocks away on most days, it was never crowded (plus they have a bar). At night, we took taxi to restaurants. Rooms are spacious. The terrace was our hangout place in the evenings with incredible views. Kitchen & family room are huge..we had all 10 people hanging out in the kitchen/family room. We went to the beach every day as well. Overall, great value and everyone in our family loved the house! Gracias again to Flor & Piero.
GREAT BEACH * * * *
Karim & Larissa Jansen M. wrote…
Stayed June 2017 / Submitted July 4, 2017:
Condo is nice, not exactly as it looks in the pictures (looks newer) but it is nice. Great space for a group, we celebrated my daughter’s bachelorette party and had a wonderful time. Terrace needs a hot tub, it was too hot for just seating, we rather spent our time at the beach. Overall I would recommend it.
THIS PROPERTY WAS PERFECT FOR HE GROUP ME JUST WHAT WE NEEDED FOR OUR TRIP. * * * * *
Douglas R. wrote…
Stayed March 2017 / Submitted April 6, 2017:
My overall experience was amazing. The location, comfort and professionalism of the owner me manager was very appreciated. They worked with all my concerns. The property location is perfect, and the penthouse was beautiful. Definitely will consider staying here again. The hospitality was also amazing. My only downside to the place was that the cost of electricity, should be included me for a 3 day trip with fairly less than moderate electrical use we paid almost $200 for electricity. I Thought this was very expensive for the trip. Overall everything else was perfect.
PERFECT VIEW! * * * * *
Julie G. wrote…
Stayed September 2016 / Submitted February 27, 2017:
It was a pleasure to live in this condo. The beach is SO close, and the community pool nearby was a great place to have fun and eat delicious food. The maid was a very nice and helpful person. I will definitely come back again!
COUSY PENTHOUSE WITH A MARVELLOUS VIEW * * * * *
Jeannett L. wrote…
Stayed February 2017 / Submitted February 26, 2017:
We had the pleasure to stay in this beautiful penthouse with our family for ten days. The property is situated right on the beach where we went for long walks. In walking distance there are several nice restaurants, bars and small supermarkets. The very friendly maid served a nice breakfast with lots of fresh local fruit, omelette, juice and coffee and made our stay very relaxing. We enjoyed the view from the top terrace which was a perfect spot for a “before dinner drink”. All in all it was a great experience – we will sure be back.
HOLIDAY MEMORIES TO LAST A LIFETIME * * * * *
Sven H. wrote…
Stayed January 2017 / Submitted February 14, 2017:
Me and my better half had the privilege of staying at one of the best beachfront properties in Bavaro. Wonderful service from the hosts and the local maids became like family, always taking care of every little thing for us with great attentiveness. The Manager helped us book trips and recommend restaurants, this was a big help for us. I am definitely coming back to the Punta Cana and staying here again!
FANTASTIC LOCATION, BEAUTIFUL PLACE * * * *
Olga P. wrote…
Stayed January 2016 / Submitted January 26, 2016:
We stayed at the penthouse with 10 people and a toddler. Overall the stay was great, the only reason it doesn’t have 5 stars is due to a couple of minor shower plumbing issues. The location of the place is amazing, just steps away from the beach, its walking distance away from restaurants, coffee shops, grocery stores. The beach is well maintained and close to a bar which would bring drinks to your beach chair. The penthouse itself is very well laid out and modern, there is a large table inside and outside, who made it convenient to have meals together no matter the weather ( which was perfect the whole week we were there). Rooftop patio is very nice and has great views. I second all the other reviewers and say that Flor was amazing – her warm personality immediately made you feel at home. She cleaned and helped us cook, did our laundry whenever needed – she is one of the best assets of the house. I was a little concerned about having to worry about food for such a large group – but I actually prefer it to all-inclusive now. The staff helped me with the grocery list, and the fridge was full of necessities when we arrived. Towards the end we just went out to eat which allowed us to taste some local cuisine. We hired a chef for 1 day and that was amazing – one of the best ceviche and flan that I have ever tasted. Overall, I would highly recommend this place for a vacation.
PENTHOUSE APARTMENT * * * * *
Bo from Denmark wrote…
Stayed November 2015 / Submitted January 26, 2016:
Thanks for a good location in the penthouse apartment, super location for the beach , good decor and a super staff , we come back in October 2016th.
NOT AS NICE AS IT APPEARS * *
Frank B. wrote…
Stayed January 2016 / Submitted January 15, 2016:
This would be a good place for a large group of college students. It is a little old and needs a deep cleaning. The rooftop needs some decent furniture, but you should know that this is a short walk to the beach – not beachfront like the zoom lens picture makes it look. Management are good, nice people but this is not a good value unless you are packing it with 12 people. We are just a family of four who thought we were renting a very nice location on the beach. We rented it for 8 nights and left after 5.
Manager’s response to Frank B.:
Hi Frank, Thank you very much for your feedback about the Penthouse. I am sorry to hear that the property did not fully live up to your expectations and that we were not able to accommodate you and your family for the entire stay of 8 nights as you had planned. I just wanted to reply to a few of your comments, if I may. The photos on the listing do show the Penthouse as it is and we haven’t used any zoom lenses in taking the photos from the roof top terrace towards the beach. The Penthouse is located directly on the beach (you step out of the building and directly onto the sand), although I do agree that you need to take a short walk to actually get to the ocean. The furniture of the roof top terrace is actually less than a year old, but I am sorry to hear that you did not like them. You are right that the Penthouse is located in an older building. About a year ago, we spent months renovating the Penthouse in order to update and improve on the quality. As it is located on the beach, with all the sand and salt from the ocean constantly flowing in the air, it will probably always feel a little dirty…it is impossible to keep a beach property squeaky clean, as the sand and salt is always getting through the doors and windows when they are open. Again, I thank you for your feedback which is very important to me and to my staff.
WE LOVE FLOR AND MISS G! * * * * *
Brendan F. wrote…
Stayed June 2015 / Submitted June 2016:
To deal with 11 guys is certainly an undertaking, but Miss G and Flor were the absolute best! Miss G was our property manager and was invaluable to us having a great stay. She was super attentive if we needed food, beverages or recommendations. Flor, our house manager, was amazing! We couldn’t have asked for more other than coming home to made beds and a clean house, but Flor took it so much further by making us breakfast using what we bought (trust me the last thing you feel like doing after a day of beach drinking is making breakfast!). She was so friendly and such a good sport to deal with the lot of us. The property itself is perfect. The resorts have nothing on this property. It’s on its own private beach (the resorts are just to the south, but you only notice them if you walk past them). You literally don’t need shoes or sandals ever – its 150 meters to the beach. You’ll need shoes to explore the local area, but it’s soooo worth it. Several great bars. Get a local meal at Gladys. Get some nightlight on the beach at Onos. Miss G made everything super easy. Communication from the GroupPalmera before our arrival was really easy too. I’d definitely recommend this property.
GREAT TIMES! * * * * *
P. from Miami, Florida wrote…
Stayed March 2015 / Submitted March 2016:
Good afternoon Anders, Hope all is well, I want to thank you and your staff for making this on of my best international trips I’ve taken. Your staff and associates (the drivers) were all Super professional and on time. Griselle is Amazing, Your very lucky to have her there. She really made the trip all that much better. Her knowledge of all the bars, clubs, beaches, and people was superb. We honestly don’t think the trip would have been that great without her there. Flor was amazing, waking up to breakfast and her cleaning up after our “Fun” was crucial. She was so nice, happy, and she made really good Mangu! Rori the chef kept us alive on saturday. Lunch and Dinner was amazing! Once again thank you for everything, next time I go to D.R. I will definitely be staying in one of your places. I will recommend you guys to anyone who ask me about Dominican republic.
FABULOUS ACCOMODATIONS, BEACH LOCATION, AND STAFF TO SUIT EVEN THE MOST DISCRIMINATING TRAVELERS * * * * *
Hole in One!! from Baltimore, MD wrote…
Stayed January 2015 / Submitted January 2016:
For our 16th annual guys golf trip, we decided to stay at Palmera Penthouse and play fantastic courses in Punta Cana. The accommodations were fantastic, the staff extremely professional and attentive, and everything met the expectations of a very discerning group of world travelers. We had dinner prepared by the chef on the roof top terrace which was fantastic. The private beach is steps away from the penthouse and easily accessible. The area is safe and secure and walking distance to bars, restaurants, etc. I give it my highest recommendation.
GREAT PLACE, GREAT STAFF & PERFECT LOCATION * * * * *
Morgan NYC from New York, NY wrote…
Stayed January 2015 / Submitted January 2016:
I took my girlfriends to Punta Cana last week and we stayed at Palmera Penthouse, and it was a great place. The renovation of the place looked beautiful, and especially the roof top terrace was a place we loved to hang out. From the moment we arrived we felt like home, and Fior (the maid) took good care of of, and the food prepared by the chef (can’t remember his name) was out of this world. The private beach area in front of the unit was where we spend most of our days, and just relaxed and enjoyed ourselves. Anders has also organized some in-house massages for us, which was a great way to end the day. I can only recommend Anders and his team in Punta Cana. They were hands on from the moment we booked to when we left.. We are coming back again for sure.